Privacy policy

Who we are

Glewstone Court is a private country house venue located at Glewstone Court, Ross-on-Wye, Herefordshire HR9 6AW. We provide corporate event hire, location hire for film, television and photography, and accommodation. References to "we", "us" or "our" in this policy refer to Glewstone Court.

You can contact us at events@glewstonecourt.com or by telephone on 01989 569898.

What data we collect

When you submit an enquiry through our website, we collect the information you provide, which may include your name, company, email address, telephone number, details of your planned event or booking, preferred dates, guest or crew numbers, and budget range.

We also collect standard server log data (IP address, browser type, pages visited) for security and performance purposes. We do not use tracking cookies beyond those strictly necessary for the site to function.

How we use your data

We use the information you provide solely to respond to your enquiry and prepare a tailored proposal, communicate with you about your event or booking, and comply with any legal obligations. We do not sell, rent or share your personal data with third parties for marketing purposes.

Legal basis for processing

We process your personal data on the basis of legitimate interests (responding to your enquiry) and, where applicable, to perform a contract with you. Where we are required by law to obtain your consent, we will do so.

How long we keep your data

We retain enquiry data for up to three years from the date of your last contact with us, unless you ask us to delete it sooner or we are required by law to retain it for longer.

Your rights

Under UK GDPR you have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion of your data, object to or restrict our processing of your data, and lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk. To exercise any of these rights, please contact us at events@glewstonecourt.com.

Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Our website is served over HTTPS.

Changes to this policy

We may update this privacy policy from time to time. The date at the top of this page indicates when it was last revised. Continued use of our website after any changes constitutes acceptance of the updated policy.